My Experience with Comcast has been a Horror Show.

Andrew writes,

Brian Roberts, CEO
Comcast Corporate Office
1500 Market Street
Philadelphia, PA 19102
215-286-8960
brian_roberts@comcast.com

Dear Brian,

It is appropriate that I write you during the Haloween season. My experience with Comcast has been a horror show.

My family and I have suffered with an unreliable Internet service for over two years. Our Internet connection keeps dropping. We have had countless service reps out and the problem persists. I believe the problem is because I live in a condo and there are numerous splitters in the cable from the drop at the street to where it comes into my house.
Of course I have been on the phone for hours with service reps who escalate and then drop the call. I call back and get sent to different departments. I get so frustrated that I just give up. It is like tying to find your way through a Labyrinth without running into the Minotaur.
I would appreciate two actions to remidate the situation. First, repair the Internet connection. Second, refund my Internet payments for the last two years.

Best regards,

Andrew Hammond

What Could Have Comcast Done Differently?

Provide Reliable Internet

You can contact Andrew at:

andy -at- magiqtech.com