I came across this story titled Comcast Epic Fail on http://msgnet.org . In it author outlines his or her struggles to try to fix Comcast service that was not working properly for over a week. Read the full article here:
Comcast Epic Fail http://msgnet.org/2009/03/comcast-epic-fail/
What I find important, however, is the conlcusion provided by the author: "...How does this story end? I don’t know yet. My service probably gets fixed – eventually. But it doesn’t matter. What matters is the complete incompetence of Comcast and their customer (lack of) service department. They don’t care if you leave to go to a competitor – there’s little competition in this market anyway. But more importantly, there is no sense of urgency and no one actually capable of taking any responsibility for fixing a problem..."
Technology can fail sometimes, and everybody understands it. But I, as a customer, expect to receive proper customer support that will try to fix my problem, instead of convincing me that there is no problem.
Showing posts with label Other Bloggers Write. Show all posts
Showing posts with label Other Bloggers Write. Show all posts
