Comcast Epic Fail

I came across this story titled Comcast Epic Fail on http://msgnet.org . In it author outlines his or her struggles to try to fix Comcast service that was not working properly for over a week. Read the full article here:
Comcast Epic Fail http://msgnet.org/2009/03/comcast-epic-fail/


What I find important, however, is the conlcusion provided by the author: "...How does this story end? I don’t know yet. My service probably gets fixed – eventually. But it doesn’t matter. What matters is the complete incompetence of Comcast and their customer (lack of) service department. They don’t care if you leave to go to a competitor – there’s little competition in this market anyway. But more importantly, there is no sense of urgency and no one actually capable of taking any responsibility for fixing a problem..."

Technology can fail sometimes, and everybody understands it. But I, as a customer, expect to receive proper customer support that will try to fix my problem, instead of convincing me that there is no problem.