Refund the money that is rightfully ours in a timely manner.

I was a Comcast customer, however, my fiancé and I cancelled our account in early November after having over a week of outage. We were the only people in our area affected by the outage. We were without Cable, Phone and internet for over a week. I work from home, and my fiancé is pursuing her masters online. We were unable to work for a week…

We called to cancel our service with Comcast. Having just paid over $300 to make sure we were up to date. We were instructed that we would be issued a refund. Tonight we received a statement, four weeks after cancellation stating that we have a credit of $168.73. I asked her to call to be sure that we were receiving a refund check and not being expected to use a credit for a service that we no longer have. She was told by the customer service rep that our refund would now take ANOTHER 8 weeks before its processed and arrives.

Needless to say, this is a beyond ridiculous. Before November, I never had a bad thing to say about Comcast and their services… This takes the cake. Comcast’s outage caused me to lose out on pay from not being able to work, and now I’m forced to wait until next year before I even get back the money that I paid on time.

I find this insulting and beyond frustrating. I will not recommend Comcast or their services to anybody. And if asked my opinion, I’ll be quick to explain what’s happened here.

All we wanted was a quick and painless resolution to this mess.

We are out of our own hard earned money because of Comcast’s problems.

Chris Vandercook  chris.vandercook@comcast.net