Refund the money that is rightfully ours in a timely manner.

I was a Comcast customer, however, my fiancé and I cancelled our account in early November after having over a week of outage. We were the only people in our area affected by the outage. We were without Cable, Phone and internet for over a week. I work from home, and my fiancé is pursuing her masters online. We were unable to work for a week…

We called to cancel our service with Comcast. Having just paid over $300 to make sure we were up to date. We were instructed that we would be issued a refund. Tonight we received a statement, four weeks after cancellation stating that we have a credit of $168.73. I asked her to call to be sure that we were receiving a refund check and not being expected to use a credit for a service that we no longer have. She was told by the customer service rep that our refund would now take ANOTHER 8 weeks before its processed and arrives.

Needless to say, this is a beyond ridiculous. Before November, I never had a bad thing to say about Comcast and their services… This takes the cake. Comcast’s outage caused me to lose out on pay from not being able to work, and now I’m forced to wait until next year before I even get back the money that I paid on time.

I find this insulting and beyond frustrating. I will not recommend Comcast or their services to anybody. And if asked my opinion, I’ll be quick to explain what’s happened here.

All we wanted was a quick and painless resolution to this mess.

We are out of our own hard earned money because of Comcast’s problems.

Chris Vandercook  chris.vandercook@comcast.net

I HAVE MOVED FROM BOSTON, BACK TO VIRGINIA

I HAVE MOVED FROM BOSTON, BACK TO VIRGINIA, AND HAVE HAD A CREDIT OF 54.14 ON MY COMCAST BILL. I CALL THEM EACH STATEMENT, AND GET THE SAME ANSWER. IT WILL TAKE 6-8 WEEKS LONGER. NOW, I'M TOLD TO REPORT TO THE NEAREST COMCAST OFFICE WHERE I AM CURRENTLY LIVING..AND THEY ARE RESPONSIBLE FOR THE FINAL CREDIT (REFUND). I HAVE NEVER IN MY LIFE BEEN GIVEN THE RUN-AROUND, IN ORDER TO GET A REFUND THAT IS MINE. WTF-IT'S MY MONEY, AND THEY HAVE ME JUMPING HOOPS. I'M GETTING THE NEXT PERSON'S NAME I SPEAK WITH, AND GOING TO SMALL CLAIMS COURT. THIS IS NOT GOOD BUSINESS, AND I WILL NEVER DO BUSINESS WITH COMCAST AGAIN, AND WILL PUBLISH THIS AND AS MANY COPIES OF MY STORY ALL OVER THE INTERNET. THERE HAS TO BE A BETTER WAY FOR COMCAST TO HANDLE THEIR CREDIT DUE THEIR CUSTOMERS. CAN IT REALLY BE THAT HARD? EARNING INTEREST ON MY MONEY, WHILE I'M GETTING SCREWED.
CORRECTED MY EMAIL, BUT I'M STILL WAITING FOR MY REFUND. $54.14
ANYONE AT COMCAST THAT REALLY CARES:
CALL ME 434-547-5860
AND LET ME KNOW IN WHAT YEAR I'LL GET MY REFUND?
i'VE BEEN TOLD TO KEEP WAITING 6-8 WEEKS, EVERYTIME I GET A STATEMENT. NOW, I'VE BEEN TOLD TO SEE A LOCAL COMCAST OFFICE. THEY ARE RESPONSIBLE FOR GETTING THE REFUND CHECKS OUT. SOUNDS LIKE THEY WANT TO GET ME OFF THEIR BACKS, AND ONTO SOMEBODY ELSE..MOVE THE PROBLEM AROUND UNTIL I GIVE UP? HARDLY. WTF-JUST GIVE ME MY $54.14- AND YOU'LL NEVER GET ME BACK AS A CUSTOMER FOREVER- PROMISE.