Comcast , Get Your Story Straight

I had recently moved and had been without any sort of TV for a couple of weeks. I decided to give Comcast a try, because it was a good price. I called and set up an appointment for Comcast to come set everything up at my house, and when they guy came he said he was unable to set it up, becuase the lines did not run near our house. He told us that we could wait a couple of weeks for service, or ask for a refund. I decided to go with another service provider and was told from Comcast I would recieve a check within 30 days. So far it has been over 60 days and calling 1-800-COMCAST does absolutely nothing. I have called around ten times and get a different answer each time. I have been told I will get a check in the mail, that it will take 30 days, then 30 more days, and also i will be refunded to my account. So far no money from Comcast has come in the mail or been credited to my account. This is crazy to me, because i never even recieved service. 

What Should Have Comcast Done Instead?

I wanted them to give me a straight forward answer saying why it takes so long, and exactly how i was going to be refunded. It seems everyone tells me a different thing.

Heather Dusch hdusch@gmail.com