Comcast has done it once again...

Heather K writes:

Comcast has done it once again... Without letting me know they changed my service and charged me for 2 months in one bill.  Not only have they done this with my cable service they did it with the internet in which I was told was going to be $20/ month, they have charged me $47/month and charged me for 2 months.  And on top of the $280 for one bill they have also charged me $100 for me to go to the store and pick up the items and a technician to come out and flip a switch....Really, since when do Comcast  technicians get $100/10min of work, seems a little extensive to me.  I have been on the phone for 2 days and they want me to pay $160 for something I was originally only paying $65for without letting me know it was going up a $100.  In this economy I would think a $100 jump in service for anything should warrant at least a warning or letter of change of policy/service.  Come on  Comcast... we know you are making billions on something that costs nothing... so learn to help your customers out... not screw  them every chance you get!!!

What Should Have Comcast Done Instead?

Some type of notification of change in services, so I would have the opportunity to choose what service I wanted and if I could afford a $380 bill in one month.. which by the way I am not sure anybody can afford, especially not a police officers family raising 3 kids.

hkylen at yahoo.com