Ted Writes ...

I had my breach on my bank account card which I use to pay bills.  It was a tedious process to have money put back and I ended up being behind on most of my bills.  My Comcast bill was due for two months of service and I'm at the mercy of my bank and current paycheck to cover my home, food, insurance, etc. and was sweating bills.  Comcast called daily wanting their money, which I understand.  A service rep came to my residence and terminated my service, which I also understand, and the next day I get a letter from their collection dept.  Ironically I was deposited the stolen money the next day by my bank and had already been issued a new card.

I called Comcast collections to pay in full and was after going through their system for payment of $192.24 with my new card, I was prompted an error had occurred.  I called the 1-800-COMCAST and the agent I spoke to said he was able to take the payment and issued me an authorization number once paid.  The next day I logged into my bank account and seen that $192.24 had been taken twice...once from their collection and once from the agent I spoke to.

On 4/12/2010, 2:30pm MST, I talked to Zach in Billing and was told it will take 2 weeks to receive a check and 2-3 weeks longer if I wanted them to put it back on my bank card, which I elected for to receive a check. 

On 4/28/2010, 4:00pm MST, I spoke with Susan in Billing and she said the paperwork process took until 4/24/2010 to be received and no check has been cut.  She said from 4/24 it takes 2 to 3 weeks for the refund to be printed and mailed.

On 5/28/2010, 3:30pm MST, I spoke to Marci in Billing and she said they have not cut the check and that she does not understand why this could be.  She clicked away at her computer telling me she was inquiring about why; I don't know to whom she was talking to.  After her typing, she told me I need to get a copy of my bank statement showing the two payments taken and fax this to Seattle along with my bank account number and a tracking number 371.3011XXX (X being other digits) to the fax number 303-356-7487.  I told her 303 area code is Colorado, where I live and not Seattle.  She does show on her computer the amount owed to me, so why they need my bank account number is beyond me and beyond my comfort level knowing the problems I had just went through, and I'm to fax this info to who knows where in Colorado; Marci thought it was Seattle and could not give me a number to billing in Seattle.  I can't trust sending my bank info them for fear of losing more money.  I owed them and they called daily until I was able to pay and I lost my service.  Now they owe me and I have no recourse other than waiting.  Can anyone help if they've had a refund issued and how it was resolved?

Comcast associates you can contact Tom at "tedbuffington at gmail.com" .